Urban Serenity Esthetics Spa Policies
Cancellation & No Show Policy
We kindly request that you provide us with a minimum of 24 hours notice if you need to cancel, reschedule, or adjust your appointment. This time is reserved exclusively for you, and short-notice changes impact our ability to fill that space with another client.
You will also receive an automated email reminder 48 hours before your scheduled appointment. Please reply to confirm your booking. If we do not receive a reply, we will assume you are still attending as planned.
If you cancel with less than 24 hours notice, or decide to reduce your booked services at the time of your appointment, you will be charged 50% of the total scheduled service value. Clients who fail to show up for their appointment without any notice will be charged the full amount of the booked services.
This policy allows us to manage our schedule effectively, respect all of our clients’ time, and continue offering personalized care. Thank you for your understanding and cooperation in helping us maintain a smooth-running, professional environment.
Deposit & Credit Card Policy
To secure your appointment, we require a deposit or a valid credit card on file. This is very common practice for independent small businesses like ours — especially for services such as lashes, microblading, waxing, and other personal care treatments.
It helps guarantee that the time set aside just for you is respected, and protects the business from last-minute changes or no-shows that are difficult to fill. Over time, we’ve found this is the best way to keep our schedule fair and avoid raising prices for everyone.
Please rest assured that your card details are stored securely in our booking system. We never see your credit card number directly, and it will only be charged under our clear cancellation or no-show policy.
Thank you so much for understanding and valuing the time and care that goes into each appointment. Your support truly allows this small business to thrive.
Late Arrival Policy
Please be advised that all appointments at Urban Serenity Esthetics will end at their scheduled time to ensure the spa technician can maintain their schedule. Clients arriving late to their scheduled appointments will be charged for the entire session, and no time extension will be given. For your initial appointment, kindly arrive 15 minutes before your scheduled time to conclude the Client Intake Form. For all other appointments, we request that you arrive 5-10 minutes beforehand to allow ample time to prepare for your service and enjoy a relaxing and unhurried experience.
Massage and Other Services Termination
At Urban Serenity Esthetics, we prioritize the comfort and safety of all our clients. To maintain a respectful environment, we strictly prohibit any form of harassment, threats, sexual advances, or disrespectful behavior. Additionally, any client who arrives under the influence of drugs or alcohol will have their service terminated immediately. If any of these behaviors occur, full payment will still be required. Thank you for your cooperation.
Relaxation Body Massages Draping Policy
During therapeutic relaxation massages, our main priority is to ensure that our clients feel completely at ease while receiving this luxurious service. To respect their privacy, we always cover clients with a sheet or towel in a way that only exposes the areas of the body being treated. We have a strict policy that reinforces this practice. Our ultimate goal is to create a comfortable and friendly atmosphere where clients can relax and fully enjoy their relaxation massage.
Thank you for Choosing Urban Serenity Esthetics!
Urban Serenity Esthetics Spa Policies
Cancellation & No Show Policy
We kindly request that you provide us with a minimum of 24 hours notice if you need to cancel, reschedule, or adjust your appointment. This time is reserved exclusively for you, and short-notice changes impact our ability to fill that space with another client.
You will also receive an automated email reminder 48 hours before your scheduled appointment. Please reply to confirm your booking. If we do not receive a reply, we will assume you are still attending as planned.
If you cancel with less than 24 hours notice, or decide to reduce your booked services at the time of your appointment, you will be charged 50% of the total scheduled service value. Clients who fail to show up for their appointment without any notice will be charged the full amount of the booked services.
This policy allows us to manage our schedule effectively, respect all of our clients’ time, and continue offering personalized care. Thank you for your understanding and cooperation in helping us maintain a smooth-running, professional environment.
Deposit & Credit Card Policy
To secure your appointment, we require a deposit or a valid credit card on file. This is very common practice for independent small businesses like ours — especially for services such as lashes, microblading, waxing, and other personal care treatments.
It helps guarantee that the time set aside just for you is respected, and protects the business from last-minute changes or no-shows that are difficult to fill. Over time, we’ve found this is the best way to keep our schedule fair and avoid raising prices for everyone.
Please rest assured that your card details are stored securely in our booking system. We never see your credit card number directly, and it will only be charged under our clear cancellation or no-show policy.
Thank you so much for understanding and valuing the time and care that goes into each appointment. Your support truly allows this small business to thrive.
Late Arrival Policy
Please be advised that all appointments at Urban Serenity Esthetics will end at their scheduled time to ensure the spa technician can maintain their schedule. Clients arriving late to their scheduled appointments will be charged for the entire session, and no time extension will be given. For your initial appointment, kindly arrive 15 minutes before your scheduled time to conclude the Client Intake Form. For all other appointments, we request that you arrive 5-10 minutes beforehand to allow ample time to prepare for your service and enjoy a relaxing and unhurried experience.
Massage and Other Services Termination
At Urban Serenity Esthetics, we prioritize the comfort and safety of all our clients. To maintain a respectful environment, we strictly prohibit any form of harassment, threats, sexual advances, or disrespectful behavior. Additionally, any client who arrives under the influence of drugs or alcohol will have their service terminated immediately. If any of these behaviors occur, full payment will still be required. Thank you for your cooperation.
Relaxation Body Massages Draping Policy
During therapeutic relaxation massages, our main priority is to ensure that our clients feel completely at ease while receiving this luxurious service. To respect their privacy, we always cover clients with a sheet or towel in a way that only exposes the areas of the body being treated. We have a strict policy that reinforces this practice. Our ultimate goal is to create a comfortable and friendly atmosphere where clients can relax and fully enjoy their relaxation massage.
Thank you for Choosing Urban Serenity Esthetics!
"Please note: We are closed on all major holidays. Thank you for your understanding!"
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